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When we say, “you,” “your,” or “yourself,” we mean you as an individual, the legal entity you represent, the principal on whose behalf you act, and any user of your Account. You are considered a “User” within the meaning of these Terms.
When we say, “we” or “us,” we mean the UMANITEK AG entity that is responsible for providing the Product you’re using.
Guardian is operated by UMANITEK AG, a company registered in Switzerland with its principal place of business at Untermüli 7, 6300 Zug, Switzerland (Company Registration Number: CHE-171.163.797).
We provide digital identity protection services that: (1) monitor social media for impersonation and harmful content, (2) query AI systems (LLMs) to detect false or fabricated information about you, (3) generate supporting documentation, and (4) provide risk assessments.
By accessing or using Guardian, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree to these Terms, you must not use the Service.
To use Guardian, you must be at least 18 years old or the age of majority in your jurisdiction of residence, whichever is higher. You must have the legal capacity to enter into binding contracts. You must not be prohibited from using the Service under any applicable law. You represent and warrant that you comply with all applicable laws and regulations when using the Service.
We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through in-app notification. Your continued use of the Service after changes become effective constitutes your acceptance of the revised Terms.
To use Guardian, you must create an account using one of the registration methods made available through the Service. Available methods may include connecting a social media account via OAuth, registering with an email address and password, passwordless email verification, or such other methods as we may offer from time to time. In some cases, an account may be created on your behalf by Umanitek; in such cases, you will be notified and provided with access credentials or a means of authentication. By creating or accepting an account, you authorize us to collect and process the information necessary to provide the Service as described in these Terms and our Privacy Policy. If you share your account credentials with anyone, Umanitek shall not be held liable for any harm caused or unauthorized actions taken on your account.
We offer multiple methods of authentication:
For all methods, you must notify us immediately if you suspect that your account has been compromised.
When you connect social media accounts via OAuth, we receive limited, read-only access to your connected social media accounts as authorized by you. We do not store your social media login credentials. We only store OAuth access tokens as necessary to provide the Service. You may revoke this access at any time through your social media account settings.
You agree to provide accurate information during registration and to keep your account information current. You agree not to impersonate any person or entity or create accounts for anyone other than yourself without authorization. You agree to notify us immediately if your account is compromised. You may maintain only one account per person unless explicitly authorized by us to maintain multiple accounts.
Identity Verification: We verify your identity using information from your connected social media accounts.
Monitoring: We search for profiles, accounts, and content across social media platforms that may impersonate you or misuse your identity without authorization. Monitoring is conducted using only publicly available information accessible through each platform’s standard interfaces and published APIs. Umanitek does not create, publish, modify, like, comment on, or otherwise interact with any content or accounts on any platform in the course of providing the Service.
AI Hallucination Detection: We query large language models (LLMs) such as ChatGPT, Claude, Gemini, and similar AI systems about you to identify instances where they generate false, misleading, or fabricated information about you. Results from each model are retrieved via the respective provider’s published API, in compliance with that provider’s terms of service, and are presented to you as-is for your awareness. Umanitek does not train, fine-tune, or otherwise modify any LLM through such queries, and does not control the outputs those models generate. LLM outputs are the models’ own probabilistic responses and do not constitute statements of fact by Umanitek. Umanitek is not liable for the content, accuracy, or completeness of any LLM-generated output.
Threat Dashboard: We provide a comprehensive dashboard that displays detected impersonation profiles, harmful posts, and AI-generated misinformation, along with risk scores. Risk scores are calculated using Umanitek’s proprietary methodology, which takes into account factors such as the volume, nature, and reach of detected content. Risk scores are indicative assessments intended to assist you in evaluating potential threats and do not constitute definitive determinations of harm, legality, or authenticity. Scoring methodologies may be updated from time to time as the Service evolves.
Evidence Packs: We compile professional documentation packages containing verified information, links to concerning content, risk assessments, and supporting analysis. Evidence packs may be requested independently at any time, and are also generated automatically when a takedown is initiated. Evidence packs are provided for informational purposes only (see Section 7.4).
Decentralized Knowledge Graph: We use blockchain-based technology (OriginTrail Decentralized Knowledge Graph). Some encrypted data may be stored across a decentralized network that operates beyond our exclusive control. This technology protects your privacy through encryption and blockchain protocols.
AI and Automation: We use artificial intelligence for risk scoring, threat detection, and report generation. Significant decisions that may affect you are subject to human oversight, and you may request human review of any automated decision.
Guardian offers two distinct service paths for addressing identified threats: (a) a guided self-service path through which Guardian provides step-by-step instructions and you independently submit reports to the relevant platform(s); and (b) a fully managed path through which Umanitek submits platform reports, issues cease-and-desist communications, and, where Umanitek determines it appropriate, engages third-party specialist takedown partners on your behalf. The scope of Umanitek’s obligations, and the allocation of liability, differ between these paths as set out below.
When you elect the fully managed service path, you must execute a Letter of Authority (“LoA”) prior to submission. The LoA authorises Umanitek, on a case-specific and URL-specific basis, to contact the relevant platform(s) and/or responsible parties solely for the purpose of requesting removal of the identified content. The LoA constitutes a limited, revocable authorisation for administrative and operational purposes only. It does not constitute a power of attorney, does not establish a solicitor-client or attorney-client relationship, and does not authorise Umanitek to commence, conduct, or represent you in any legal proceedings of any kind. You may revoke the LoA at any time by written notice to Umanitek; provided that revocation does not recall submissions already transmitted through third-party platform channels.
Where Umanitek acts under the fully managed service path, its actions are limited to: (i) submitting abuse, copyright, or impersonation reports through platforms’ designated reporting channels; (ii) issuing cease-and-desist correspondence generated from templates reviewed by legal counsel; and (iii)engaging vetted third-party takedown partners to assist with the takedown, where Umanitek determines it appropriate in its sole discretion. No additional charge is passed on to you for third-party partner engagement. All takedown actions are operational and administrative in nature only. The limitations on Umanitek’s authority set out in Section 3.3.2 apply to all actions taken under this Section. If legal escalation is required, you must engage your own legal counsel independently.
In order to carry out takedown actions on your behalf, Umanitek may share information you have provided – including your identity information, evidence pack contents, Letters of Authority, and related case materials – with third-party takedown partners. Such disclosure is limited to the information reasonably necessary to progress the specific takedown request. Third-party takedown partners are bound by their own privacy and data protection policies and, where applicable, by data processing agreements with Umanitek. Umanitek exercises reasonable care in selecting partners and requires that they handle your data in accordance with applicable data protection laws; however, Umanitek does not control the internal operations of third-party partners and is not liable for any acts, omissions, errors, delays, or data handling practices attributable to any third-party takedown partner. Where a partner is located outside Switzerland or the European Economic Area, your data may be transferred to a jurisdiction that may not provide an equivalent level of data protection. By initiating a fully managed takedown request, you acknowledge and consent to such transfers as necessary to perform the requested service.
Following submission, Umanitek monitors the relevant URL on a continuous basis and will notify you as soon as removal is confirmed. Umanitek will make reasonable efforts to reach an outcome within ten (10) business days of submission. This is a best-efforts operational commitment only and does not constitute a guarantee or warranty of any kind. If the content has not been confirmed removed by the end of the tenth (10th) business day, the credit consumed for that submission will be refunded to your account on the eleventh (11th) business day. During an active case, Umanitek may contact you via in-app notification to request additional information or documentation required to progress the takedown. You agree to provide any such information within forty-eight (48) hours of the request. If you do not respond within that period, Umanitek reserves the right to close the case, initiate a credit refund to your account, and cease further action on that submission. If you wish to pursue the takedown following closure for non-response, you will be required to initiate a new submission.
Where a fully managed takedown concludes – whether successfully or not – a case file is generated containing a full summary of actions taken, platform responses received, any partner involvement, and, where applicable, recommendations for next steps. Case files and case summaries are records of operational actions only and are provided for informational purposes only (see Section 7.4).
Platform decisions regarding content removal are made solely and exclusively by each platform in its absolute discretion pursuant to its own terms of service and content policies. Umanitek has no control over, and assumes no liability for, any platform’s decision to remove or retain content, the timeliness of any such decision, or any other action or inaction taken by a platform in response to a submission made on your behalf. Umanitek does not warrant or guarantee that any takedown request will result in content removal. Where credits are consumed in connection with an unsuccessful fully managed takedown, they are refunded to your account in accordance with the credit policy set out in the Subscription Overview. Such credit refund constitutes your sole and exclusive remedy in respect of any unsuccessful takedown request, and no further compensation, damages, or alternative remedies are owed by Umanitek.
By initiating a takedown request under either the guided self-service path or the fully managed path, you represent and warrant that: (i) you have a good-faith basis for believing the identified content is unlawful, infringes your rights, or violates the applicable platform’s policies; (ii) the information you have provided to Umanitek in connection with the request is accurate and complete; and (iii) you are authorised to grant the LoA (where applicable). You agree to indemnify, defend, and hold harmless Umanitek AG and its officers, directors, employees, agents, affiliates, legal counsel, and takedown partners from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) the accuracy or completeness of information you provide; (b) any claim by a third party that a takedown request was wrongful, abusive, or submitted in bad faith; (c) any counterclaim, counter-notice, or legal action initiated by the content owner or platform in response to a submission made at your direction; or (d) your use or misuse of the takedown services. This indemnification obligation is in addition to and does not limit any other indemnification obligation set out in Section 9.
Guardian offers paid subscription tiers with varying features and entitlements. The features, credits, and other entitlements applicable to each subscription tier are set out in the Subscription Overview accessible within your account dashboard (the “Subscription Overview”), which forms part of your agreement with Umanitek. Umanitek reserves the right to change pricing at any time upon providing reasonable notice to you, and will update the Subscription Overview accordingly.
Subscriptions are billed on a recurring basis (monthly, annually, or as otherwise specified in your subscription terms) until you cancel. We use third-party payment processors to handle payment transactions. We do not directly store your complete payment card details. By subscribing to a paid service, you authorize us to charge your designated payment method for all fees incurred under your subscription.
You may cancel your subscription at any time through the Service or by contacting our support team. Cancellation takes effect at the end of your current billing period. Fees are generally non-refundable except as required by applicable law or at our sole discretion. You are responsible for all applicable taxes, duties, and similar governmental charges unless we are required by law to collect such charges.
You agree to use Guardian only for lawful purposes and in accordance with these Terms. You agree not to:
Use the Service in any way that violates applicable laws or regulations; infringe upon the rights of others (including intellectual property, privacy, or publicity rights); harass, threaten, defame, or harm others; submit false or misleading information; interfere with the security or integrity of the Service; attempt to gain unauthorized access to any part of the Service or related systems; use automated tools (bots, scrapers) to access or interact with the Service; reverse engineer, decompile, or disassemble the Service; resell, redistribute, or sublicense the Service without authorization; create derivative works based on the Service; use the Service to stalk, harass, or harm others; or use the Service for any illegal purpose.
We reserve the right to suspend or terminate your account if you violate these acceptable use provisions. We may report illegal activity to law enforcement. You are responsible for any damages or losses resulting from your violations.
All content, features, functionality, and materials available through Guardian, including but not limited to software, text, graphics, logos, images, and the compilation thereof (collectively, the “Service Content”), are owned by UMANITEK AG or our licensors and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service Content without our express written permission.
You retain all rights to your personal data and content that you provide to Guardian. By using the Service, you grant us a limited, non-exclusive, worldwide, royalty-free license to use, store, and process your data solely to provide and improve the Service as described in these Terms and our Privacy Policy.
If you provide us with feedback, suggestions, or ideas about Guardian, you grant us the right to use such feedback without restriction or compensation. We may incorporate your feedback into the Service without attribution or payment.
“UMANITEK,” and related marks are trademarks of UMANITEK AG. You may not use these marks without our prior written consent. All other trademarks referenced in the Service are the property of their respective owners.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, UMANITEK AG DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not guarantee that the Service will be uninterrupted, secure, or error-free. We do not warrant that the Service will detect all instances of impersonation or harmful content. We do not guarantee the accuracy, completeness, or reliability of any information provided through the Service. We do not guarantee that content will be removed from social media platforms. We do not warrant that the Service will be available at all times or in all jurisdictions. Automated risk assessments, threat scores, and content classifications are probabilistic in nature and may contain inaccuracies, including false positives and false negatives. Umanitek is not liable for any inaccuracies in such automated outputs or for any actions taken by you or third parties in reliance on them.
The Service relies on third-party data providers, AI systems, blockchain networks, and other services that are beyond our control. We are not responsible for the accuracy, availability, or performance of these third-party services. The Service may be limited or unavailable if third-party services are unavailable. In particular, encrypted data stored on the OriginTrail Decentralized Knowledge Graph or other decentralized networks is maintained by independent node operators beyond Umanitek’s exclusive control. Umanitek does not warrant the continued availability, integrity, or security of data stored on such networks and is not liable for any loss, corruption, or unauthorized access to data attributable to the operation of decentralized infrastructure.
Guardian is a technology tool and does not provide legal advice or legal representation. Evidence packs, case files, case summaries, and any other documentation or reports generated by the Service are for informational purposes only and do not constitute legal counsel, legal filings, or legal process of any kind. You should consult with a qualified attorney for legal advice regarding your specific situation. You are solely responsible for any decisions or actions you take based on information, risk assessments, threat scores, or documentation provided through the Service. Umanitek is not liable for any consequences arising from your reliance on, interpretation of, or actions taken in response to Service outputs, including but not limited to communications with third parties, public statements, or disputes with other users or platforms.
TO THE FULLEST EXTENT PERMITTED BY LAW, UMANITEK AG, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM:
Your use of or inability to use the Service; any unauthorized access to or use of our servers or your personal information; any interruption or cessation of the Service; any bugs, viruses, or other harmful code; any errors or omissions in any content or data; any loss or damage incurred as a result of your use of the Service; any content posted, transmitted, or made available through the Service; third-party conduct or content on the Service; or any other matter related to the Service.
TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED SWISS FRANCS (CHF 100).
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such jurisdictions, our liability shall be limited to the fullest extent permitted by law.
You agree to indemnify, defend, and hold harmless UMANITEK AG, its officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising from your use of the Service, including any actions taken through it. This includes responsibility for content you submit or transmit, information you provide, and your compliance with applicable laws, regulations, and third-party platform terms. This indemnification obligation is in addition to and does not limit any other indemnification obligation set out in these Terms.
We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claim.
Your use of the Service is subject to our Privacy Policy. Our Privacy Policy explains how we collect, use, disclose, and protect your personal information.
For users in the European Union, European Economic Area, United Kingdom, or Switzerland, we process your data in compliance with the General Data Protection Regulation (GDPR), UK GDPR, and Swiss Federal Act on Data Protection (FADP). Your data may be transferred internationally with appropriate safeguards, including but not limited to Standard Contractual Clauses where required by law.
For detailed information about your privacy rights and how to exercise them, please refer to our Privacy Policy.
You may terminate your account at any time through account settings or by contacting our support team. Upon termination, your subscription will be canceled effective at the end of your current billing period unless otherwise specified. You will lose access to the Service and your account data. No refunds will be provided except as required by applicable law.
We reserve the right to suspend or terminate your access to the Service at any time, with or without cause and with or without notice. Reasons for termination may include but are not limited to violation of these Terms, fraudulent or illegal activity, extended periods of inactivity, requests from law enforcement or regulatory authorities, technical or security reasons, or discontinuation of the Service.
Upon termination by either party, your right to access and use the Service immediately ceases. We may delete your account and data in accordance with our Privacy Policy and data retention practices. Certain provisions of these Terms survive termination, including but not limited to intellectual property provisions, disclaimers and limitations of liability, indemnification obligations, and dispute resolution provisions.
These Terms and your use of the Service shall be governed by and construed in accordance with the laws of Switzerland, without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to these Terms.
Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the competent courts of Zug, Switzerland. You irrevocably submit to the jurisdiction of such courts and waive any objection to venue in such courts.
Before initiating formal legal proceedings, you agree to first attempt to resolve disputes informally by contacting us at [email protected] with the subject line “Dispute Resolution – [Your Name]”. We will attempt to resolve the dispute informally within thirty (30) days of receiving your notice.
To the extent permitted by applicable law, all claims must be brought in an individual capacity and not as a plaintiff or class member in any purported class, collective, representative, or private attorney general proceeding. You waive any right to participate in a class action lawsuit or class-wide arbitration against us.
These Terms, together with our Privacy Policy and any additional terms you agree to when using specific features of the Service, constitute the entire agreement between you and UMANITEK AG regarding the Service and supersede all prior agreements and understandings.
If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms shall be effective only if in writing and signed by an authorized representative of UMANITEK AG.
You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms and our rights and obligations at any time without notice to you, including in connection with a merger, acquisition, corporate reorganization, or sale of assets.
Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and UMANITEK AG. Neither party has authority to bind the other or incur obligations on behalf of the other.
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemic, labor disputes, supply chain disruptions, internet failures, or government actions.
We may provide notices to you via email to your registered email address, through in-app notifications, or by posting on our website. Notices are deemed given twenty-four (24) hours after email is sent or when posted. You may provide notices to us by email at [email protected] or by mail to UMANITEK AG, Attention: Legal Department, Untermüli 7, 6300 Zug, Switzerland.
These Terms are drafted in English. Any translations are provided for convenience only. In the event of any conflict between different language versions, the English version shall prevail.
If you are located in the European Union, European Economic Area, or United Kingdom, you have specific consumer rights under EU and UK law that cannot be limited by these Terms. Your data protection rights are governed by the GDPR or UK GDPR as applicable (see our Privacy Policy for details). For paid services, you may have a fourteen (14) day withdrawal right under EU consumer protection law. Any term deemed unfair under EU or UK consumer protection law shall be void to the extent of such unfairness.
If you are located in Switzerland, Swiss consumer protection laws apply and cannot be limited by these Terms. Your data protection rights are governed by the Swiss Federal Act on Data Protection (FADP). Swiss law governs these Terms as specified in Section 12.1.
If you are a resident of California, Virginia, Colorado, Connecticut, Utah, or another U.S. state with comprehensive privacy legislation, you have specific privacy rights under state law as described in our Privacy Policy. We do not sell or share personal information as defined by these state laws.
If you are located in Brazil, Canada, Australia, or any other jurisdiction not specifically addressed above, you may have rights under the consumer protection laws and privacy laws of your jurisdiction. You are responsible for ensuring that your use of the Service complies with all applicable laws in your jurisdiction of residence.
We are committed to making these Terms accessible to all users. If you have difficulty accessing these Terms or require them in an alternative format, please contact us at [email protected].
For questions, concerns, or notices regarding these Terms:
Email: [email protected]
Website: https://umanitek.ai/
Mail:
UMANITEK AG
Untermüli 7
6300 Zug, Switzerland
BY USING GUARDIAN, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SERVICE.Effective Date: January 12, 2026