Subscribe
Sign up to stay up to date with umanitek's latest developments.
Sign up to stay up to date with umanitek's latest developments.
These Guardian Automated Takedown Terms and Conditions (“Takedown Terms”) govern your use of the fully managed takedown services provided by UMANITEK AG (“Umanitek,” “we,” or “us”). These Takedown Terms apply specifically to the automated takedown service. They work together with our main Umanitek Guardian Agent Terms and Conditions, which still apply to your overall account. By initiating a fully managed automated takedown request, you agree to be bound by these Takedown Terms.
When we say, “you,” “your,” or “yourself,” we mean you as an individual, the legal entity you represent, the principal on whose behalf you act, and any user of your Account.
By creating an account, accessing the Service, and accepting these Terms and Conditions, you explicitly grant Umanitek a standing Letter of Authority to act as your authorized agent and representative for the purpose of managing and submitting digital content removal requests on your behalf. This authorization applies with worldwide jurisdiction, regardless of the territory in which the infringement occurs or where the data is hosted.
Upon your initiation of a takedown request through the fully managed service path, Umanitek’s authority shall be limited to: (a) contacting and acting as your authorized representative in disputes with applicable online platforms, internet service providers, search engines, web hosts, and any of their regional or global subsidiaries, affiliated services, or data controllers; (b) submitting and managing takedown requests (including, but not limited to, DMCA, DSA, privacy, impersonation, and Terms of Service violations) regarding the specific matters or materials you designate; (c) communicating, negotiating, and receiving confidential correspondence regarding these disputes, as well as signing any administrative statements required by the targeted platforms to process privacy or intellectual property complaints; (d) issuing cease-and-desist communications to content creators or hosts; and (e) delegating the execution of these specific tasks to Umanitek’s authorized employees, contractors, or sub-agents as necessary to facilitate dispute resolution.
This authorization constitutes a limited, revocable agency for administrative and operational takedown purposes only. It does not constitute a general power of attorney, does not establish an attorney-client relationship, and shall not be construed to transfer ownership of any of your intellectual property (IP) to Umanitek. All rights, title, and interest in and to your IP remain exclusively with you. You may revoke this grant of authority at any time by providing written notice to Umanitek or by terminating your account; however, such revocation will not recall, invalidate, or affect any submissions or communications already transmitted to third parties prior to the revocation.
You agree to provide Umanitek with any reasonably necessary information or documentation (e.g., trademark registration certificates, photos, product packaging, declarations) to support takedown requests in a timely manner.
You authorize Umanitek to dynamically generate a digital Certificate of Digital Authorization and Letter of Authority upon your initiation of a takedown request. This certificate will legally reflect this grant of authority and explicitly identify you as the “Principal” and, where applicable, the affected party as the “Subject” for submission to third-party platforms.
Where Umanitek acts under the fully managed service path, its actions are limited to: (i) submitting abuse, copyright, or impersonation reports through platforms’ designated reporting channels; (ii) issuing cease-and-desist correspondence generated from templates reviewed by legal counsel; and (iii) engaging vetted third-party takedown partners to assist with the takedown, where Umanitek determines it appropriate in its sole discretion. No additional charge is passed on to you for third-party partner engagement. All takedown actions are operational and administrative in nature only. The limitations on Umanitek’s authority set out in Section 1 apply to all actions taken under this Section. If legal escalation is required, you must engage your own legal counsel independently.
In order to carry out takedown actions on your behalf, Umanitek may share information you have provided – including your identity information, evidence pack contents, Letters of Authority, and related case materials – with third-party takedown partners. Such disclosure is limited to the information reasonably necessary to progress the specific takedown request. Third-party takedown partners are bound by their own privacy and data protection policies and, where applicable, by data processing agreements with Umanitek. Umanitek exercises reasonable care in selecting partners and requires that they handle your data in accordance with applicable data protection laws; however, Umanitek does not control the internal operations of third-party partners and is not liable for any acts, omissions, errors, delays, or data handling practices attributable to any third-party takedown partner. Where a partner is located outside Switzerland or the European Economic Area, your data may be transferred to a jurisdiction that may not provide an equivalent level of data protection. By initiating a fully managed takedown request, you acknowledge and consent to such transfers as necessary to perform the requested service.
Following submission, Umanitek monitors the relevant URL on a continuous basis and will notify you as soon as removal is confirmed. Umanitek will make reasonable efforts to reach an outcome within ten (10) business days of submission. This is a best-efforts operational commitment only and does not constitute a guarantee or warranty of any kind. If the content has not been confirmed removed by the end of the tenth (10th) business day, the credit consumed for that submission will be refunded to your account on the eleventh (11th) business day. During an active case, Umanitek may contact you via in-app notification to request additional information or documentation required to progress the takedown. You agree to provide any such information within forty-eight (48) hours of the request. If you do not respond within that period, Umanitek reserves the right to close the case, initiate a credit refund to your account, and cease further action on that submission. If you wish to pursue the takedown following closure for non-response, you will be required to initiate a new submission.
Where a fully managed takedown concludes – whether successfully or not – a case file is generated containing a full summary of actions taken, platform responses received, any partner involvement, and, where applicable, recommendations for next steps. Case files and case summaries are records of operational actions only and are provided for informational purposes only.
Platform decisions regarding content removal are made solely and exclusively by each platform in its absolute discretion pursuant to its own terms of service and content policies. Umanitek has no control over, and assumes no liability for, any platform’s decision to remove or retain content, the timeliness of any such decision, or any other action or inaction taken by a platform in response to a submission made on your behalf. Umanitek does not warrant or guarantee that any takedown request will result in content removal. Where credits are consumed in connection with an unsuccessful fully managed takedown, they are refunded to your account in accordance with the credit policy set out in the Subscription Overview. Such credit refund constitutes your sole and exclusive remedy in respect of any unsuccessful takedown request, and no further compensation, damages, or alternative remedies are owed by Umanitek.
By initiating a takedown request under the fully managed path, you represent and warrant that: (i) you have a good-faith basis for believing the identified content is unlawful, infringes your rights, or violates the applicable platform’s policies; (ii) the information you have provided to Umanitek in connection with the request is accurate and complete; and (iii) you are authorised rights holder or their legal representative (where applicable). You agree to indemnify, defend, and hold harmless Umanitek AG and its officers, directors, employees, agents, affiliates, legal counsel, and takedown partners from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) the accuracy or completeness of information you provide; (b) any claim by a third party that a takedown request was wrongful, abusive, or submitted in bad faith; (c) any counterclaim, counter-notice, or legal action initiated by the content owner or platform in response to a submission made at your direction; or (d) your use or misuse of the takedown services. This indemnification obligation is in addition to and does not limit any other indemnification obligation set out in the main Umanitek Guardian Agent Terms and Conditions.
These Takedown Terms operate in direct correspondence with the main Umanitek Guardian Agent Terms and Conditions. Everything written in the main Umanitek Guardian Agent Terms and Conditions—including but not limited to governing law, jurisdiction, dispute resolution, disclaimers, and limitations of liability—fully applies to your use of the automated takedown service and is incorporated into these Takedown Terms by reference
Effective Date: January 12, 2026
Last Updated: April 6, 2026